Terms of Service

Ownership of Site; Agreement to Terms of Service

The Site is the property of Baso Labs Sagl (“Baso Labs”, “We”). BY USING THE SITE, YOU AGREE TO THESE TERMS OF SERVICE, THE PRIVACY POLICY AND THE COOKIES POLICY; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Baso Labs reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms of Service periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Service and Availability

Our Service does not give any financial advice and we may discontinue or change the Service or any of its features at any time.
The Service depends on some key features of TradingView which are beyond our control.
We are not responsible for any disservice or permanent interruption caused by updates of TradingView.
Features of the Service which offer unlimited lifetime access are subject to these terms.

Trial, Subscriptions, Payments and Cancellation of Service

By ordering any Service on the Site you confirm that you have read and accepted our Terms of Service and you authorize us to automatically charge your payment method according to the billing period that you selected.
The first billing will occur at the end of the trial period unless canceled before, and each subsequent billing will occur at the end of the paid-up period.
Each user is eligible to try the subscription services offered on the Site for 1-week free of charge and only once.
A second trial request, or canceling and reactivating the trial, will result in a charge within 24 hours according to the selected Service.
A user is univocally identified in multiple ways including, but not limited to, personal data, TradingView information, payment methods, internet traffic.
The trial activation might require up to 48 hours.
The trial is not available for products that offer a one-time time payment. Please use the trial of the equivalent subscription Service if available or feel free to contact us to request additional information.
Refunds cannot be issued under any circumstance.
You can cancel or switch a subscription anytime from your account page, including during the trial period.
If you cancel the Service before the end of your current paid-up period, your subscription will remain active until the next due date. After the due date, if no payment is received, your subscription will be stopped.

Indemnity

Under any circumstance, We shall not be responsible for any action you take based on the Service. In particular, you agree to indemnify and hold Baso Labs and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by you or any third party due to or arising out of your use of this Site Services, your violation of the Terms of Service, or your violation of any rights of another.

Chargeback Policy

We do not tolerate credit card fraud, and all fraud, without exception, will be prosecuted through criminal proceedings in your local jurisdiction to the fullest extent of the law. In addition, we will pursue civil legal action in your local jurisdiction seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We employ advanced risk modelling to detect fraudulent transaction clues across our Services. Fraudulent transactions are immediately cancelled after being detected. Any active Orders associated with the same fraudulent credit card will also be cancelled immediately. We also actively leverage external, cross-industry resources –such as worldwide fraud blacklists –to prevent fraudulent users from accessing our service in the first place. We consider credit card charge backs to be fraudulent if you make no reasonable effort to work with us to resolve any problems with your subscription. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but also cost us money, therefore when we detect questionable activity related to a subscription purchase that is being made, we will mark the purchase with a “customer review in progress” status and perform fraud detection procedures on the purchase to reduce our exposure to risk; during this time, you will not be able to access your Account. In general, we complete reviews within few hours; certain purchases posing a higher potential risk may require more time, however, as our Compliance Department performs even more extensive fraud detection checks. We may also contact you directly as a backup precaution. If we determine that a purchase is high-risk or doesn’t comply with our Compliance and risk Policies, the purchase will immediately be cancelled and the funds will immediately be refunded to the credit card from which the purchase was initially made. Furthermore, in such instances, we reserve the right, at our sole discretion, to close any and all of your Account(s) with us immediately. Any active Orders associated with the same fraudulent credit card and/or Account will also be cancelled immediately. In addition, we will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s) of our choosing and in our sole discretion. The information reported will include name, email address, order date, order amount, IP address and the full address. Being listed on such databases may make it more difficult for you to use (any of) your credit card(s) on future purchases with us or other merchants.